Policies & Client Experience Guidelines
Our promise is to provide you with personalized care in a safe, respectful, and serene environment.
To help us deliver the best possible experience, we ask all clients to review and follow the policies below. These allow us to honor your time, protect our team, and make space for everyone to feel cared for.
Scheduling & Appointments
Appointments can be made directly online or by calling/texting our front desk. We recommend booking follow-up appointments in advance to secure your preferred time and provider.
​
Late Policy:
We understand that life happens. If you’re running late, please call or text us. We offer a 10-minute grace period. After that, we may need to reschedule or modify your service out of fairness to other clients.
Cancellation & No-Show Policy
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling.
Appointments canceled with less than 24 hours’ notice may incur a $50 fee.
No-shows (missing your appointment without notice) may be charged up to 50% of the service fee and may require prepayment to rebook.
Out of respect for our team and other clients:
We promise to always give you the same courtesy if we ever need to adjust your appointment.
Deposits & Payments
Some services or treatment packages may require a deposit to secure your appointment. This deposit will be applied to your final balance at checkout.
We accept:
-
All major credit/debit cards
-
Cash
-
HSA/FSA for qualified medical services
-
Cherry & Afterpay for flexible monthly payment options
Want to split your payments? We’ve got you.
We proudly offer Buy Now, Pay Later options through Cherry and Afterpay—so you can prioritize your care without delaying your confidence.
-
Cherry: Simple monthly payments with instant approval and soft credit checks (no impact to score).
-
Afterpay: Split payments into four interest-free installments—no credit check required.
Our team will gladly walk you through the process at checkout or during your consultation.
Photography & Results Tracking
We take confidential, in-office before-and-after photos as part of your treatment record. These help us monitor your progress and ensure consistency with future treatments.
​
Photos are for internal use unless you give written consent to share them for educational or promotional purposes.
Medical Clearance & Safety
Your health and safety are our top priority. Please inform us of:
-
Any recent illness, pregnancy, or medical changes
-
Allergies, recent surgeries, or medications (especially blood thinners, antibiotics, or Accutane)
We reserve the right to reschedule your appointment if we feel it’s not safe to proceed.
Communication & Care Between Appointments
You’re never “just a client” at Aesthetic Harmony. If you have questions, concerns, or need post-treatment guidance—please don’t hesitate to reach out. We’re here to support you before, during, and after your care.
​
Text or call us anytime: [Insert Contact Info]
You can also email us at info@aestheticharmony.com
Our Commitment to You
We’re honored to be part of your wellness and aesthetic journey. Our policies are simply in place to help us serve you with the time, energy, and presence you deserve.
Thank you for trusting us with your care.